ABOUT US

At Minuteman Controls we feel that you are entitled to certain rights. We know, as our customer,  that you are too important to be taken for granted. We also know how it feels to be a customer, both as a company and as individuals. There simply is no excuse for bad service, late deliveries, and just plain bad manners. We know we can't control how other companies run their business except by not giving them our business. We want you to know, as a customer of Minuteman Controls, you are entitled to certain inalienable rights. We want to hear whenever you feel these rights have, in any way, been denied you.

CUSTOMER BILL OF RIGHTS

	Because you are a human being as well as a customer, you will be treated with sincerity, respect and a friendly attitude.
	You will recieve exceptional value with your purchase. The products you buy will be exactly what you expected at a cost you are willing to pay.
	We hear a lot about guarantees these days; that makes it no less important, especially when you are purchasing remotely over the phone, internet or through a catalog. Feel secure in the fact that your complete satisfaction is guaranteed.
	When you order a product, it's because you need it, usually right away. It is your right to expect fast delivery. If there is any change in a stated delivery, no matter how trivial, you will be notified.
	You have the right to expect strong customer service & technical support on the products and technologies you purchase. You can expect first rate pre- and post-sales support on everything we sell.
	You have the right to quick resolutions to any matters pertaining to you account. You can expect a timely response to RFQ's, order acknowledgements, credit for returned goods, etc.

WE KNOW HOW WE LIKE TO BE TREATED AS A CUSTOMER...
YOU DESERVE TO BE TREATED THE SAME WAY.